The National Identity Management Commission (NIMC) faced criticism on Monday after claims that its website charged fees in U.S. dollars for National Identification Number (NIN) modifications.
A social media user known as “Akwa Ibom First Son” shared a screenshot on X (formerly Twitter) showing a $20.78 fee for various NIN modifications like changes to birth dates, addresses, names, and phone numbers. “Dear NIMC, can you explain to Nigerians why your website charges Nigerians in dollars?” the user asked.
In response, NIMC clarified that its website does not charge in U.S. dollars. “The website detects different locations and currencies due to the use of Virtual Private Networks (VPNs),” said NIMC. The commission advised users to turn off their VPNs or contact support if issues continue.
Related Stories
- NIMC – Nigerians to Start Using Three-in-One ID Card in August, Says Official
- NIMC Warns of Fraudulent Websites Harvesting Nigerians’ Data
The NIMC Self-Service Modifications portal allows Nigerians aged 16 and older to request changes to personal information. According to NIMC, the approved fee for changing a date of birth is N15,000.
Despite this explanation, many users questioned the payment system’s design. “There’s clearly foul play here!” wrote Yasir Jubril. “Services should be charged in naira, regardless of location.” Another user, John Wick, added, “Naira cards can be used from anywhere. All charges should be in local currency.”
Isa Kabir, a user who faced the issue, said, “Initially, the site showed fees in naira, then switched to dollars. I had to send several emails for it to be fixed.”
Earlier this month, NIMC Director General Abisoye Coker-Odusote had reaffirmed the commission’s commitment to transparency. “Enrolment for the National Identification Number is free of charge in Nigeria,” she said.
NIMC’s statement sought to reassure the public of its commitment to maintaining proper service standards and addressing technical issues.