The Federal Competition and Consumer Protection Commission (FCCPC) has issued a new guideline to help Nigerians report loan apps that harass customers over unpaid debts.
Many Nigerians turn to online loan apps for quick financial assistance, but some of these lenders resort to harassment and public shaming when borrowers fail to repay on time.
Victims have reported cases where loan apps send embarrassing messages, including edited photos, to their family members, friends, and colleagues. In some instances, this harassment has led to job losses and severe emotional distress.
FCCPC Moves to Protect Consumers
In a notice posted on Friday via its official X handle, FCCPC reaffirmed its commitment to protecting consumers from unfair business practices.
“Are you being harassed by loan apps or unfair businesses? No consumer should live in fear! The FCCPC is here for you, ensuring your rights are protected and businesses play fair,” the commission stated.
This move follows previous efforts by the agency to clamp down on loan apps involved in unethical practices. In May 2024, PUNCH Online reported that FCCPC was taking action to block loan apps found guilty of harassment. Similarly, in April 2024, BBC Pidgin highlighted the serious consequences of loan app harassment, including job losses and public humiliation.
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How to Report Harassing Loan Apps
FCCPC has outlined a step-by-step guide on how affected customers can report loan apps engaging in harassment:
- Send a Complaint via Email: Victims can report directly to FCCPC by sending an email to contact@fccpc.gov.ng.
- Report on Social Media: Consumers can also file complaints by sending a direct message (DM) to FCCPC on X (formerly Twitter).
- File a Complaint on the FCCPC Website
- To file a complaint online, follow these steps:
- Visit [FCCPC’s official website](http://fccpc.gov.ng/).
- Click on Menu, then select File a Complaint.
- Fill in details such as your name, contact address, phone number, and email.
- Enter the name of the loan app, its contact address, phone number, and email.
- Under Cost of Purchase,” input the loan amount.
- Provide your account number, meter number, or receipt number (if applicable).
- If relevant, include warranty details.
- Clearly state your complaint in the designated box.
- Under “Prayers,” specify the kind of redress or action you want FCCPC to take.
- If needed, upload supporting documents, ensuring that the file names match your name in the complaint form.
- Finally, submit the complaint.
Loan app harassment has become a major issue in Nigeria, with many consumers struggling under the pressure of aggressive debt recovery tactics.
FCCPC’s latest move is seen as a strong response to these concerns, giving consumers a clear avenue to fight back against harassment.