NNPC Retail Limited has denied claims circulating on social media that customers were forced to buy lubricants or engine oil to purchase petrol. The company stated that this practice is not part of their policy.
A video posted on social media showed a fuel pump attendant allegedly telling customers they must buy lubricants or engine oil before they could purchase petrol. The attendant claimed this was an order from NNPC Retail Management.
NNPC Retail quickly responded, through its Chief Corporate Communications Officer, Olufemi Soneye, calling the allegation false and emphasizing that it goes against their Customer Service Charter.
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Soneye stated, “The attention of NNPC Retail Limited has been drawn to a recent video clip making rounds on social media (X to be precise) concerning a fuel pump attendant in one of NNPC filling stations.
“In the said video, customers were coerced to purchase lubricants or engine oil as a prerequisite for purchasing or dispensing Premium Motor Spirit (PMS), also known as petrol. Still in the video, the attendant alleged that this was a directive from NNPC Retail Management.
“NNPC Retail wishes to state unequivocally that the allegation is entirely false and does not represent the Company’s Customer Service Charter. At all NNPC Retail filling stations, customers are not obligated to purchase lubricants or engine oil or other products as a precursor to buying PMS (petrol).”
Huub Stokman, Managing Director of NNPC Retail Ltd, reinforced this message.
“We are dedicated to providing clear, transparent, and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities,” he said.
NNPC Retail urged the public to ignore the misleading information and to report any similar incidents to the proper authorities. The company has started an investigation into the incident and promised to take appropriate disciplinary action against those involved.